Shipping policy

Shipping Policy

Brand Name: Monthoutter

Domain: monthoutter.store

Support Email: contact@monthoutter.store

At Monthoutter, we are committed to delivering your garments with the utmost care, efficiency, and discretion. All orders are hand-inspected and packaged to standard excellence before dispatch from our warehouse facilities.

1. Delivery Options & Rates

We offer transparent shipping options across the United Kingdom and selected international destinations. All shipping charges are clearly displayed at checkout prior to order confirmation.

Service Level Estimated Delivery Window Shipping Cost
Standard Delivery 5 – 12 working days FREE
Express Delivery 5 – 8 working days £17.99

Note: Working days refer to Monday to Friday, excluding UK public holidays.

2. Processing & Dispatch Times

  • Order Cut-Off & Handling: Orders placed before 14:00 GMT on a working day are processed and dispatched within 1 to 2 working days. Orders placed after 14:00 GMT or over the weekend will be processed on the next working day.

  • Tracking Information: Once your consignment is dispatched, you will receive a Dispatch Confirmation Email containing your unique tracking number and carrier details to monitor your delivery in real time.

3. Statutory Delivery Deadline (Consumer Rights Act 2015)

In accordance with Section 28 of the Consumer Rights Act 2015:

  • Goods will be delivered without undue delay and within our estimated delivery windows specified above.

  • Unless a specific alternative timeframe is explicitly agreed upon between you and Monthoutter, the statutory maximum delivery deadline for any order is 30 calendar days from the date the contract is formed (i.e. order confirmation).

  • In the unlikely event that we fail to deliver your order within 30 days (or within an agreed essential delivery period), you reserve the right to cancel the contract and receive a full reimbursement of all sums paid without delay.

4. Risk of Loss and Damage

Under Section 29 of the Consumer Rights Act 2015:

  • The ownership of and risk in the goods remains entirely with Monthoutter until the physical possession of the items is acquired by you, or by a nominated third party (such as a neighbour) designated by you to take delivery.

  • If an item is lost or damaged during transit prior to delivery, Monthoutter takes full responsibility for providing a replacement or issuing a full refund.

  • Once the carrier records successful delivery to your specified address or designated safe place/recipient, risk passes to you.

5. Delivery Issues, Unclaimed Packages, & Incorrect Addresses

  • Incorrect Information: Please ensure all delivery information, including full postcodes and recipient names, is accurate at checkout. Monthoutter cannot be held responsible for delayed or failed deliveries caused by incomplete or inaccurate shipping addresses provided by the customer.

  • Missed Deliveries: If you are unavailable to receive your package, the carrier will leave a notification card detailing instructions for redelivery or collection from a local depot.

  • Unclaimed Shipments: Packages returned to us due to non-collection or incorrect delivery details may incur a standard return handling charge prior to reshipment.

6. Contact Us

For any enquiries regarding shipment tracking, delivery updates, or shipping inquiries, please contact our dedicated customer care team at:

Email: contact@monthoutter.store